Need to address the communication part of your selection criteria? These examples have you covered.
Communicates with Influence (Office Manager Application)
I communicate with influence and present information in a clear and concise manner. I also offer demonstrated experience in networking and communicating with external bodies. For example prior to NCRS I worked in Child Protection where I frequently networked and negotiated between Foster Carers and the Department of Communities (DOCS). Child Protection matters can be highly charged and sensitive so it was vital that I approached all negotiation from a neutral perspective based on facts and evidence. In this role I was also responsible for conducting Foster Carer Assessments to determine the suitability of potential carers which required a comprehensive assessment report to be completed and forwarded to DOCS. It was vital that the report contained all information prevalent to the assessment no matter how small as this evidence could be used in court in the event of a future incident.
In my current role I write clear and concise advertising for Google Adwords Campaigns. With an Adwords Campaign I only have three lines to meet a number of objectives. As the company only pays when someone clicks on the advertisement it is vital that the text discourages individuals who are not the right fit for the service. For example I include the price so people with a limited budget don’t click on it. I also include the fact the NCRS only does phone or email appointments so that clients looking for a face to face consult also avoid clicking on the advertisement. At the same time I need to ensure the text invites out ideal clients to visit our sales page by including the terms they are searching for such as “professional resume service” and any specials or promotions.
Excellent interpersonal, verbal and written communication skills (IT Team Leader Application)
My interpersonal skills are demonstrated through my position as Team Leader. I lead a team of four staff members, sometimes in high pressure and tense environments. I also work with both technical and non-technical stakeholders on cross function projects and via remote communication such as email, phone, instant messenger and video conferencing.
Reporting to Senior Management, I produce ad hoc reports, including progress reports for management, technical data reports and analysis and coverage reports. I also write technical papers, respond to email enquiries, write content for the internet, deliver presentations, chair the Change Advisory Board, conduct team meetings and run meetings according to specific projects. I have presented to audiences of 40+ participants and conducted workshops and training for groups of 12.
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