Team Work Selection Criteria Examples

Looking for team-work selection criteria examples? This is the right place.

Proven capacity to work as part of a team and be adaptable and flexible (Teachers Aid Application)

I have the proven ability to work as a team to achieve results. While completing my placement at Saint Anne’s, I worked with a small team of other teachers. During my placement, I worked in the Kindergarten, Year 1/2 room and year 2/3 classrooms. I asked the teachers for their input on my progress and communicated any ideas that I had openly. I assisted the teachers to meet their learning targets through undertaking any extra activities they asked of me and I treated all the teachers as equals, forging many professional associations.

Prior to my placement at Saint Anne’s, I worked in a number of hospitality roles which required working as part of a team to get the job done. I often participated in team meetings and provided input and suggestions into ways we could improve our performance. I assisted other team members to complete their tasks on time and provided training and assistance to new staff members when required. With regards to my ability to demonstrate flexibility and adaptability, this is demonstrated through my ability to take on extra shifts during my hospitality career with little or no notice. I was also regularly required to work weekends, nights and public holidays which demonstrated my ability to remain adaptable to a changing work environment.

For example, I have the ability to respond quickly to changing situations demonstrated while employed at the Casino.  On this particular day, I was responsible for selling tickets for a function and it had been arranged that another staff member would relieve me at a set time. The other staff member did not turn up and it was a very busy day. I demonstrated my ability to remain flexible by continuing with the role until the end of the race day with no assistance or relief from other staff members which earned considerable praise from management.

Supports Productive Working Relationships (Office Manager Application)

Prior to employment as a Student Advisor, I worked as the Manager of the International Student Support Service which indicates that most of my career has been spent working with people from different religious or cultural beliefs to my own. I understand the relative policies and legislation which governs equity and diversity laws in Australia and I am receptive to new ideas and cultural differences. I use my interaction with people from other cultures as an opportunity to increase my own self-awareness and am aware of the benefit that a multicultural environment brings to both an organisation and Australia as a whole. My role requires that I confront any prejudicial behaviour in students and I frequently examine my own thoughts and actions to confirm that I do not demonstrate stereotypical or exclusive responses.

For example, when I first started to work at the University, I noticed that some of our Middle Eastern male students presented as rude and demanding. After conducting research into the culture and traditions of the Middle East, I identified that the students were not necessarily being rude, but due to cultural differences, their tone of voice sometimes came across that way to people from a non-Middle Eastern background. My ability to not take the situation personally has allowed me to foster excellent relationships with these students and to build a professional relationship built on trust and respect. Further evidence of my ability to foster relationships with students and provide excellent customer service, regardless of cultural backgrounds is obtained by my history of meeting all Key Performance Indicators set by the university including a rating of ‘excellent’ for customer service skills.

Demonstrated interpersonal ability and ability to collaborate as part of an ICT team (IT Technician Application)

I have experience working as part of an ICT team as demonstrated through my previous employment and volunteer work and also through my university studies where I successfully managed a Software Team Project compromising of 6 team members resulting in a High Distinction for the project and our team being recognised as one of the best teams at Project Presentations.

I also led a team of 8 staff at the Best Graphics Training Centre where I equipped staff with leadership skills in order to manage their jobs efficiently and effectively. I was also responsible for planning the activities for staff training and supervising a team of office staff. I also lead a team of 5 while employed by MYSRL Customer Support.

I also have the ability to communicate in a cross cultural manner with staff members from various demographic backgrounds and I treat all staff members as equal and actively set time aside to assist with mentoring and training others if they identify that they require further assistance.

Organisational & Time Management Selection Criteria Examples

These ‘Organisational & Time Management’ selection criteria examples have you covered.

Demonstrated organisational and time management skills (Medical resident)

I have excellent organisational and time management skills, including the ability to follow work schedules to achieve results.

Examples of times when I have been required to utilise my time management and organisational skills include during my employment as a Resident Medical Officer, where I practiced in two different hospitals in Canada. During my tenure, I managed cardiac, hypertensive and diabetic patients, multiple trauma as well as sick children, pregnancies and women health issues. As part of my overall care for patients, I was required to take good history, conduct clinical examination, order and interpret investigations, prescribe and administer treatments and medications, perform minor surgeries and refer cases requiring admission to hospitals. This required firm management of my case load in order to prioritise the care and treatment of all my patients. At times, patients would present with a number of separate medical issues which needed to be addressed. In order to ensure comprehensive care I would prioritise the patient’s complaints by order of severity before prescribing treatment. I also encouraged patients to let us know when entering the medical facility if they anticipated a longer consultation in order to better prioritise our services to patients.

I have also been responsible for triaging patients according to their injuries during my tenure as an Intern Medical Officer, which included the emergency and chronic management of patients presenting to the ward. This experience, coupled with the ability to manage further tertiary study while completing an Observership, demonstrate my ability to organise and manage my time to meet job responsibilities.

Ability to prioritise work and meet expected deadlines (Administration Assistant Application)

I am a highly organised individual with the ability to maintain accuracy and work to strict deadlines. An example of this occurred recently at Betta Letters when one of the supervisors needed a number of letters to be inserted into envelopes and ready to be mailed out on the same day. This was an urgent job and the short notice made it difficult for the task to be completed on time. To resolve this issue, I negotiated with my supervisor for me to stay back and work late in order to ensure that the machine had inserted the correspondence into the envelopes in time for this deadline. I also renegotiated some other work with a less than urgent deadline in order to leave room for this task to be completed. The supervisor was very impressed with my ability to resolve his problem of getting these letters completed on time and I received positive feedback for my organisational ability as a result. When faced with a time sensitive task, I convert the goal into an achievable task and set a work schedule. This forward planning approach ensures I meet all the deadlines and job responsibilities of my role as per Key Performance Indicators.

Customer Service Selection Criteria Examples

Use these examples to demonstrate how you meet selection criteria involving customer service.

Ability to understand and meet the needs of clients and stakeholders to ensure that the right information is provided to the right people (Finance Officer Application)

My ability to understand and meet the needs of clients and stakeholders is demonstrated through my current employment as the Lead Accountant at Miller Services. To ensure the right information is provided to the right people, I respond to all client requests promptly, avoid making assumptions about they need and instead ask questions to clarify their request. I take the initiative to develop policies that assist our clients and I maintain a helpful attitude, demonstrating professionalism at all times.

I hold a Master of Accounting and Finance Management degree from Curtin University, a Bachelor of Commerce Degree and a Certificate III in Business Management which ensures that I have the answers to the majority of client or stakeholder questions. If I don’t know the answer to a particular question, I am able to source the information from the correct location.  I’ve also completed additional training in GST and Insurance Accounting, which expands further on this knowledge.

An understanding of customer service requirements in the position and a demonstrated record of strong commitment and achievement in meeting customer needs. (Customer Service Application)

Prior to my employment with Miller Services, I worked as both an Energy Consultant and Sales Representative which included reviewing and processing calculations for customers, verifying account details with customers, preparing customer welcome information and selling LGH products to residential customers. During this role, I had a number of Key Performance Indicators, specific towards my ability to provide excellent customer service which was always exceeded. This demonstrates my commitment to both customers and ensuring that customer delivery standards are met and maintained.

I believe that customer service should not be seen as just an extension of my job but as a fundamental part of an organisation’s success. I believe that a smile and a friendly and personable approach is one of the critical ingredients to success with customer service. I also strive for mutual satisfaction when it comes to resolving a customer complaint and have a solid set of negotiation and conflict resolution skills. For example, by seeking to first understand where a client is coming from, before trying to be understood, the situation does not escalate into an argument and a swift resolution can be found.


Technical Capabilities Example Selection Criteria

Need to address the technical side of selection criteria? These examples show you how.

Experience in a technical environment (Administration Officer Application)

My role at LP demonstrates my experience in a technical environment. Along with the MS Office Suite, I used ‘Harmony’ account software, the company ‘intranet’ program and the internet to complete my role. I’m also PBX communication system competent and have experience with EDI. Other technology expertise includes printers, faxes, scanners, switchboards and various computers and programs.  I pick up new programs quickly. For example, I taught myself ‘Harmony’  which was our accounting program for debtors, creditors, mapping and stock control within a few days of starting my position through accessing it’s help function and watching others perform their roles.

As the Administration Manager, I acted as ‘first point of contact’ for any technical issues. When faced with an issue I gathered as much information about the issue as possible, prior to coming up with potential solutions. For example, if a problem was identified with the printer, I would check for paper jams, check the screen for troubleshooting tips, make sure the cartridge was installed properly and gather information from the person who identified the problem as to the specifics.  If I was unable to resolve the issue, I would contact technical support who provided troubleshooting via the phone, prior to contacting a technician to come on site potentially saving the company money in call out fees.

Evidence of computer literacy working in an operational environment (Administration Application)

I have a high degree of technical computer knowledge, demonstrated by a Master of Information Systems degree obtained through SEQ University. I have an excellent understanding of the MS Office Suite and can use Word, Excel, PowerPoint and Outlook. Further, I have an excellent understanding of the internal computer system currently used by Big Boy Services and use ‘Objective’ on a daily basis to record and track mailing packages.

I have an excellent understanding of the technological office equipment also used as part of the role, such as scanners, printers and fax machines and can troubleshoot issues with both the computer systems and this office equipment with minimal assistance. I also understand where I can find help to resolve technical difficulties and can follow instructions to make minor repairs and alternations to systems as necessary.

Communicates with Influence Selection Criteria Examples

Need to address the communication part of your selection criteria? These examples have you covered.

Communicates with Influence (Office Manager Application)

I communicate with influence and present information in a clear and concise manner. I also offer demonstrated experience in networking and communicating with external bodies. For example prior to NCRS I worked in Child Protection where I frequently networked and negotiated between Foster Carers and the Department of Communities (DOCS). Child Protection matters can be highly charged and sensitive so it was vital that I approached all negotiation from a neutral perspective based on facts and evidence.  In this role I was also responsible for conducting Foster Carer Assessments to determine the suitability of potential carers which required a comprehensive assessment report to be completed and forwarded to DOCS. It was vital that the report contained all information prevalent to the assessment no matter how small as this evidence could be used in court in the event of a future incident.

In my current role I write clear and concise advertising for Google Adwords Campaigns. With an Adwords Campaign I only have three lines to meet a number of objectives. As the company only pays when someone clicks on the advertisement it is vital that the text discourages individuals who are not the right fit for the service. For example I include the price so people with a limited budget don’t click on it. I also include the fact the NCRS only does phone or email appointments so that clients looking for a face to face consult also avoid clicking on the advertisement. At the same time I need to ensure the text invites out ideal clients to visit our sales page by including the terms they are searching for such as “professional resume service” and any specials or promotions.

Excellent interpersonal, verbal and written communication skills (IT Team Leader Application)

My interpersonal skills are demonstrated through my position as Team Leader. I lead a team of four staff members, sometimes in high pressure and tense environments. I also work with both technical and non-technical stakeholders on cross function projects and via remote communication such as email, phone, instant messenger and video conferencing.

Reporting to Senior Management, I produce ad hoc reports, including progress reports for management, technical data reports and analysis and coverage reports. I also write technical papers, respond to email enquiries, write content for the internet, deliver presentations, chair the Change Advisory Board, conduct team meetings and run meetings according to specific projects. I have presented to audiences of 40+ participants and conducted workshops and training for groups of 12.

Attention to Detail Criteria Examples



Ability to ensure data integrity through demonstrated attention to detail and quality data input (Finance Officer Application)

I am able to ensure the integrity of all data through attention to detail and quality input. As the only administrative worker at LINTS, I administer all aspects of payroll, including administering the superfunds of staff members. This role requires that the database be regularly updated and remain current at all times.  I am very conscious about the consequential impacts in the event of any inaccuracy incurred. Therefore, I always compare raw data with written evidence before entering the information into the system.

Dealing with account payables and receivables at LINTS requires me to enter numerous figures into the system and I can confidently say that I have never made any mistake as to the accuracy of this. The following is a summary of tasks that I perform routinely that require data entry:

  • Organise the Payroll and Superannuation in line with the law and contracts and provide group certificates each year.
  • Collect and record Account Receivables and issue statements.
  • Arrange payments for Account Payables, reconcile statements and liaise with suppliers.
  • Calculate, file and arrange the payment of Excise Duties, GST and other taxes, and BAS reporting.
  • Bank/Credit Reconciliation.
  • Balance Sheet transactions and reconciliation, such as Depreciation.
  • Assisting external accountant with financial reports preparation.

When it comes to attention to detail, I have the ability to pick up on errors prior to finalisation through comprehensively checking the document. I understand the value of accurate data entry and I follow all company policy and procedures. My ability to perform data entry functions



Don’t know what to write for ‘Achieves Results’ in your selection criteria application? Check out these real life examples:

Office Manager Application  

I achieve results through the continuous review of my progress. I consult with others, coordinate projects, foster relations with my team, meet deadlines, secure stakeholder commitment and use innovative solutions to solve any challenges in order to deliver a measurable result.

For the past 2+ years, I have been employed as the Student Advisor for the University of Kingsthorpe where I provide advice, registration and individualised assistance to international students from admission through graduation. At the start of the 2013 school year, I arranged an Australia Zoo style orientation for the international students which involved a race consisting of various activities (and prizes) to familiarise students with their surroundings in a fun environment. In order to meet deadlines and budget concerns, I needed to carefully evaluate the costs and benefits for each individual challenge and the race as a whole.

After I received feedback that the students wanted the ‘race’ pushed forward one week so that it would not conflict with their university studies, I weighed up the potentials and concerns of the situation to see if this was viable. The advantage of moving the race forward would be increased participation. However, it would also mean re-advertising the ‘race’ and getting the final touches on the competition completed in time, which included sponsorship arrangements.  After consulting with my team, we decided the increased participation from our students (our objective is always to support the student) would be worth the cost to re-advertise and that we could meet this new deadline by making some simple changes to our existing milestones. As a result of this change, we achieved the highest student participation rate since starting the ‘Australia ZOO Challenge’ a few years ago, with positive feedback from the students and staff members alike.

Achieves Results: Marketing Officer Application

I contribute my own expertise in marketing and promotions, including principles and practices to achieve results.  For example one of the key practices of marketing is to build trust with your audience. I have achieved this by creating personal and transparent content which is posted to our employment blog and sent to our customers via email marketing. Specifically a recent post called ‘I Failed At My Career’ based on my personal experience as a teenager resulted in a 34.5% open rate compared to the industry average of 16.1%. I received extensive positive feedback from this post and a number of new clients who stated they had read the post and as a result wanted to work with another human rather than a faceless corporation. With regards to mailing list management I adhere to the marketing principles of building relationships with clients by providing relevant and helpful content. Another recent post “You Want a New Job So Why Aren’t You Doing This One Thing?”’ had an opening rate of 35.7% compared to the industry average of 16.1%.

One of my main responsibilities is to manage the mailing list which includes updating and checking the accuracy of our records. I schedule this to occur weekly on a Friday. I also schedule monthly blog posts and emails to the list; automating the process to send on a set date and time. I use the automation functions of Mail Chimp to create launch sequences for new products which deliver according to a set schedule. As a small business NCRS has a small budget and through the implementation of the blog and email list I was able to reduce this expenditure by 70% demonstrating my ability to work with the budget resources available.


How To Write Selection Criteria For A Government Application

Applying for a government job and not sure how to write the selection criteria you need to lodge your application? Here’s the ‘need to know’ basics to get you started.

So what’s the best way to make writing selection criteria less sucky? Start with the basics. Make sure you title the document what it is. ‘Response to Selection Criteria’ works just fine and add in your name and contact details. If your selection criteria is going to be longer than 2 pages it’s also a good idea to add in a footer with your name and the page number (just in case the employer gets lost printing all your details off). You can do this by going to Insert on the top of your Word document, followed by Footer and just follow the prompts to choose a style that is suited to your needs.

When it comes to font size, 11 or 12 is best and pick something easy to read. There is a reason that many people choose to use New Times Roman.  It is one of the easiest fonts for the employer to read. Other good choices include Calibri and Arial. I also like to add a border but it’s a personal preference. Adding in a plain black border is super easy. Just hit Page Layout on your menu bar, followed by Page Borders and choose one that suits your needs.

The next step is to either retype or copy and paste the actual selection criteria questions onto the document so you know exactly what you are faced with. You don’t have to number them but you can if you want to. Always underline or put the actual questions in bold so it’s easy to read. Now comes the tricky part. You need to actually write the criteria.

Remember to break your text up with paragraphs so it’s easy to read. And please double check that the criteria does not specify either a word or page count. There is nothing worse than pumping out a six page criteria only to discover that there is a 200 word count on each question!

 How long should my criteria be?

If no word count is specified, this is up to you. I like half a page per criteria unless you really do have heaps and heaps of achievements and need more room. That said, anywhere between one paragraph and a page is pretty average depending on the actual position. For example, if you are applying for a role as a Biological Engineer you will be leaning towards the one page mark. If it is a simple reception position, one paragraph usually covers it.

Ok, that’s the basics of how to write selection criteria for a government application. If you need more help – Get in touch:)



Awesome Tools To Write Your Selection Criteria

Writing your own selection criteria for a government application? Make sure you check out these tools to write a winning criteria that gets results.

Performance Reviews: If you keep them you should have all the quotes and statistics you need to back your claims up with evidence. Employers love evidence.

Written References: These are awesome source to take quotes from. You can add them to your criteria to support to your claims

Official Job Descriptions:  Are you stuck on words to describe your role or how you perform it? Cheat and get ideas from your official job description that someone else has already written for you.

Resume: I have only once written a selection criteria without a copy of the clients resume and I will NEVER do this again. It’s very difficult and hard to have any idea what you are talking about. Keep a copy of your resume beside you as you draft ideas.

Free Courses: What do you do if you stumble upon a criteria that you have zero experience in? Get some free training. My favourite is They cover courses from accounting to marketing to household budgets and all their courses are free with the ability to print a transcript of your results at the end. These courses are not accredited but you can still use them under the ‘Professional Development’ section of your resume and use them in your criteria to show your knowledge. Alison is ridiculously easy to sign up for and you can work at your own pace which gives you plenty of time to finish before the application closing date.

Need more help putting your selection criteria for your government application together? Get in touch, I offer a number of services designed to help you get the job you love:)









Your Dream Job In 50 Days Or Less - High Resolution

Free tools to use to write your own selection criteria


How Do I Find My Achievements For A Resume?

As an Employment Consultant one of the most common questions I’m asked is often how to find or write achievements on a resume. Sure we all know achievements are what sells the resume or CV to the Employer but how does one go about pinpointing that these are?

I’ve compiled a ‘Resume Achievement Questionnaire’ to take the guess work out for you. Answer the following questions and your next resume is halfway written all ready.

Ready to get started? Here we go…….

  1. Describe a problem that you recently solved at work. What was the problem? How did you solve it? What was the result?


  1. Have you completed any training, tickets or licences not listed on your resume? What were they? How could you use them in this position?


  1. Have you ever worked with cash? What amounts were you authorised for? What amounts did you handle? Did you have any added responsibility such as balancing the till, locking the money in the safe etc.?


  1. Have you ever worked in customer service? What was your customer feedback like? Did they ever give you gifts, cards or mention you in a positive light to management?


  1. Has customer services formed a part of your Key Performance Indicators? What has your score been? Did you meet or exceed these targets? By how much?


  1. Have you ever participated in in house training or further professional development? For example: First Aid, Fire Warden Safety or Selling Skills?


  1. Have you had anything to do with marketing or advertising? Where were you working? What was your role? Was it successful?


  1. Have you ever made a lot of money for a business? Where were you working? How much did you make? How did you do it?


  1. Have you ever saved a lot of money for a business? Where did you work? How much did you save? How did you achieve this?


  1. Have you ever worked in a place where you had sales targets to meet? Where did you work? How did you meet them? Did you exceed them? By how much?


  1. Have you ever given a presentation or sales pitch to a large group? Where did you work? What did you do? In front of how many people?


  1. Have you ever implemented a new way of doing things in the workplace? What was the situation? What was the result?


  1. Have you ever needed to make a difficult decision? What was the decision? What was the result?


  1. Have you ever managed an investment portfolio? How much was it worth? What were your achievements?


  1. Have you ever managed a team? Where did you work? How did you manage them? How many people did you manage?


  1. Have you ever resolved a dispute? What was the situation? What was the result?


  1. Have you ever negotiated a deal with a company? What was the deal? How did this benefit the company?


  1. Have you ever had to plan a conference, party or event? For many people? What steps did you take? What was your feedback like?


  1. Have you ever had to manage a budget? How much were you responsible for? What steps did you take to ensure that you did not go over budget?


  1. Have you ever been featured in the media? Where? What for?


  1. Have you ever written a published article? Where? What About? When?


  1. What has your feedback been like on performance reviews?


  1. Have you won any awards (Team Member of the Month etc.)?


  1. What professional memberships do you have and which associations do you belong to?


  1. Have you completed any community service or volunteer work? Where? What did you do?


  1. Have you ever been rapidly promoted? Where did you work? What was the position? What was the timeframe?


  1. What computer programs do you have experience with? What do you use them with?

And Presto! You now have the information you need to work out what your career achievements are and how to find and add these on to your resume:)

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Your career achievements sell your resume. Here is how to find them.