Stand Out in a Sea of Admin Applications With These In-Demand Skills
Whether you're applying for an Office Administrator role or Executive Assistant gig, your resume should highlight the right mix of hard, soft, and technical skills. Not sure where to start?
Here are 101 key skills to consider adding to your administration resume — broken down by category for easy scanning.
📋 Core Administrative Skills
Office Administration
Diary Management
Calendar Scheduling
Data Entry
Minute Taking
Document Preparation
Filing & Records Management
Travel Arrangements
Meeting Coordination
Board Support
💼 Executive & Personal Assistant Skills
Inbox Management
Confidentiality & Discretion
Event Planning & Coordination
Gatekeeping
Expense Reconciliation
Preparing Board Packs
Travel Itinerary Planning
Stakeholder Liaison
Time Management for Execs
Prioritisation of Demands
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🖥️ Computer & Technical Skills
Microsoft Word
Microsoft Excel (Pivot Tables, VLOOKUP)
Microsoft Outlook
PowerPoint
SharePoint
Google Workspace (Docs, Sheets, Gmail)
CRM Systems (Salesforce, HubSpot)
ERP Software (SAP, MYOB, Xero)
Zoom & Teams
Database Management
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📞 Communication & Customer Service
Phone Etiquette
Front Desk Reception
Conflict Resolution
Professional Email Writing
Customer Enquiries
Complaint Handling
Stakeholder Communication
Client Liaison
Public-Facing Interaction
Internal Communications
⏱️ Time & Task Management
Multitasking
Deadline Management
Task Prioritisation
Workflow Planning
Project Coordination
Delegation Support
Task Tracking
Productivity Tools (Trello, Asana)
Following Up on Actions
Scheduling Deadlines
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📑 Compliance & Processes
Document Control
Quality Assurance Support
Record Keeping Compliance
Policy Adherence
OH&S Administration
Induction Pack Preparation
Contract Administration
Procurement Procedures
Archiving
HR Support
💬 Soft Skills
Attention to Detail
Problem Solving
Initiative
Reliability
Adaptability
Professionalism
Resilience
Positive Attitude
Confidentiality
Emotional Intelligence
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🧠 Organisational Skills
Time Blocking
Meeting Agendas
Stationery & Supplies Management
Workflow Optimisation
Setting Reminders & Alerts
Filing Systems (Digital & Physical)
Internal Process Documentation
SOP Creation
Systems Thinking
Planning Events & Deadlines
📊 Reporting & Analysis
Basic Reporting (Excel, Word)
Creating Templates
Performance Dashboards
Expense Tracking
Invoice Matching
KPI Reporting
Basic Budget Monitoring
Presentation Formatting
Data Reconciliation
Timesheet Coordination
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🛠️ Tools & Systems Familiarity
Adobe Acrobat
DocuSign / Adobe Sign
Mailchimp or EDM tools
Canva (for simple internal graphics)
MYOB/Xero/QuickBooks
HRIS systems (e.g. Elmo, Workday)
CMS Systems (WordPress, Drupal)
ZoomInfo / LinkedIn for B2B
Internal Ticketing Systems (e.g. JIRA, Zendesk)
Digital Filing Platforms (Dropbox, Google Drive)
⭐ Bonus Skill
A Calm Voice and a Can-Do Attitude – because every team needs someone who makes life easier.
Final Tip 💡
Don’t just list these skills — show them in action on your resume through achievements and examples. For example:“Managed daily calendar and inbox for two executives, improving response times by 35%.”
Want a custom list tailored to a specific admin job or career level? Let me know in the comments or send me a message — happy to help.
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