Technical Literacy Selection Criteria Examples:
Relevant experience in the ICT industry, preferably IT Service Desk.
I have accumulated a diverse and extensive work history across various roles. I have been an Information Technology Helpdesk Technician at IG Diagnostics since January 2023, providing comprehensive IT support for radiology clinics. Before this, in December 2019, I operated as an information technology adviser in a sole trading capacity with National Tech, offering technical services and hardware procurement/installation across a broad geographic range. Additionally, I worked as an Information Technology Technician at NAD Civil from October 2022 to December 2022, further enhancing my technical skills.
In my previous roles, I have also made significant contributions, serving as a Senior Information Technology Technician at Smith Christian College from October 2018 to November 2022, and as an IT Technician at Queen IT from September 2017 to September 2018. Between February 2013 and December 2015, I operated as a Technology Technician in a sole trader capacity, further expanding my technical expertise. This diverse work history has equipped me with many skills and experiences to excel in various professional environments.
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At my current workplace, I initiated improvements to the cessation of staff processes. We encountered challenges related to notifications and the accuracy of cessation procedures. To address this, I introduced a solution guideline that documented every step required for proper cessation procedures. It also outlined the individuals who needed to be contacted for specific steps or for handling exceptional cases. The implementation of this guideline has resulted in a more efficient and error-free cessation process. Although further automation improvements are being considered, this change has already yielded substantial benefits.
I have received recognition within my organisation through a system called "High Fives." This system allows colleagues to acknowledge and praise individuals who have contributed significantly or facilitated positive change within the company. In my time at IDX, I've received three "High Fives" as a testament to my dedication and impact in the workplace.
Computer literacy skills and experience with databases, systems, and Microsoft applications:
I resolved a challenge involved streamlining and organising diverse data sets encompassing inventory, sales, budgets, and staff Key Performance Indicators (KPIs) within the optometry practices. To address this challenge, I undertook the responsibility of developing comprehensive spreadsheets leveraging advanced formulas and data visualisation techniques in Microsoft Excel. I crafted complex spreadsheets tailored to track inventory levels, analyse sales trends, monitor budgets, and evaluate staff performance metrics such as Average Selling Value (ASV) per staff member. Through strategic data structuring and visualisation, I ensured the generation of insightful reports facilitating informed decision-making for optimising stock levels and enhancing operational efficiency.
I also resolved an issue which required that I create and format detailed reports encompassing various aspects such as stakeholder communications, meeting minutes, and staff correspondence. To address this requirement, I leveraged Microsoft Word to ensure the creation of professional and visually appealing documents. I drafted and formatted comprehensive reports, ensuring clarity and professionalism in communication. By incorporating appropriate formatting styles and visual elements, I enhanced the presentation of information, making the reports more accessible and engaging for stakeholders and staff members alike. The adoption of these Word-based solutions resulted in enhanced communication and documentation practices within the optometry practices. By delivering clear and visually appealing reports, Microsoft Word played a pivotal role in improving stakeholder engagement and fostering effective communication channels across the organisation.
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Technical Skills/Knowledge:
While working at Dragon INC, I frequently used the internal computer program, which served as a comprehensive platform for various essential functions within the airline industry. Dragonet provided access to a wide range of critical data and documentation, including aircraft and flight information such as flight plans, weather updates, NOTAMS (Notice to Airmen), aircraft technical logs, aircraft manuals, and flight-specific notices. Additionally, it facilitated the management of staff files, rosters, company and state policies and procedures, as well as safety forms and documents for viewing, completion, and submission. I also have extensive experience with Windows operating systems and the Microsoft Office suite, proficiently utilising these tools to enhance productivity and efficiency in various professional settings.
Confident user of large ERP systems.
I am a confident user of large ERP systems, with a proven track record of leveraging my expertise in system customisation and development to enhance business operations. An illustrative example of my proficiency in this area is when I took the initiative to collaborate closely with our IT department. Recognising the need for a more efficient and tailored solution, I assumed a leadership role in the development of a front-end computer program. This program was specifically designed to optimise our everyday business functionalities and processes within our ERP system.
After collaborating closely with our IT department to develop this customised front-end program, I recognised the importance of ensuring its seamless integration into our daily operations. To achieve this, I took on the responsibility of training a team of four staff members, providing them with comprehensive insights into the intricacies of the Ailii system. Through tailored training sessions, I equipped them with the knowledge and skills needed to navigate and utilise the system effectively. This training phase was essential in preparing our team to fully embrace the new tool.
I oversaw the entire implementation process, meticulously guiding the team through the transition period. This involved not only the technical aspects but also the establishment of standardised operating procedures that would maximise the benefits of the Ailii system. I ensured that the team seamlessly adopted the new system, and I continuously monitored its performance, making necessary adjustments to improve efficiency.
Through this comprehensive approach to system implementation and training, I successfully integrated the Ailii system into our daily operations, ultimately enhancing our business functionalities and processes. This experience reaffirmed my commitment to driving positive changes within the organisation and my ability to empower and guide teams through technological advancements. My involvement in this project not only demonstrated my confidence in working with large ERP systems but also showcased my ability to understand the unique needs of our organisation. Through effective collaboration with the IT team, I ensured that the program addressed our specific requirements and streamlined our operations.
Sound knowledge of accounting software systems; particularly accounts receivable and general ledger. I possess a strong and practical knowledge of accounting software systems, with a particular emphasis on accounts receivable and general ledger functionalities.
Throughout my career, I have consistently demonstrated proficiency in utilising these software systems to streamline financial processes, ensure accuracy, and facilitate efficient reporting.
In my role as a Finance and Administration Manager at Jones Fruit and Vegetables Pty Ltd, I was responsible for overseeing accounts receivable and general ledger activities. I effectively managed and utilised accounting software systems to handle invoicing, payment processing, and reconciliation tasks. This hands-on experience allowed me to develop a deep understanding of these software systems' capabilities and intricacies. Additionally, my current position as an Accounts Payable/Finance Officer at Smith Anglican School requires me to work with accounting software systems on a daily basis. I use these systems extensively to process invoices, manage accounts payable transactions, and maintain accurate general ledger records.
My proficiency in accounting software systems extends beyond data entry and routine tasks. I am capable of troubleshooting issues, optimising system configurations, and generating meaningful reports to support informed decision-making. My sound knowledge of accounting software systems, particularly in the areas of accounts receivable and general ledger, enables me to contribute effectively to financial operations and maintain the integrity of financial data. I demonstrated a keen eye for operational improvements by thoroughly assessing our existing processes and workflows. This analysis allowed me to identify bottlenecks and areas where communication and collaboration were lacking.
Subsequently, I conceptualised and executed innovative operational systems designed to address these shortcomings. These systems not only improved the flow of information but also fostered better collaboration among team members and departments. As a result, efficiency levels saw a significant boost, enabling the organisation to operate seamlessly and respond more effectively to business demands. The implementation of these systems exemplified my ability to strategically enhance operational efficiency.
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