When tackling communication selection criteria, focus on examples that highlight your ability to convey information clearly and adapt to your audience. Describe situations where you’ve used written, verbal, or interpersonal skills to achieve a goal—whether leading a team, presenting to stakeholders, or crafting clear reports. Show how your communication style helped to solve a problem, influence decisions, or support collaboration.
Communication Skills Selection Criteria Examples:
Interpersonal and Communication Skills Criteria:
In my role as a supervisor, effective communication has always been at the forefront of my approach to managing worksites. I prioritise establishing a clear chain of command to ensure that tasks are carried out efficiently and cohesively. This involves maintaining open lines of communication with team members, subcontractors, and other stakeholders. To facilitate this, I diligently maintain written records of work to be performed and the associated procedures, creating a valuable reference for everyone involved.
An example occurred when a tiler completed a project, but a niche was missing on one wall. The tiler initially denied that the niche was part of the scope of work. However, prior to the commencement of the project, I had taken meticulous notes during discussions with the new tiler and had documented these details in an email sent to him for his initial quotation. In a professional and courteous manner, I reminded the tiler of this email and even showed him the corresponding message. This transparent and evidence-based communication clarified the situation and ensured that the oversight was addressed promptly.
As a result of this effective communication, the tiler took responsibility for the omission, and the niche was promptly added at the tiler's expense. This incident highlights my ability to utilise clear and documented communication to resolve issues, maintain project integrity, and ensure that works are completed to the desired standards. My commitment to transparent and effective communication is a key asset I bring to any supervisory role in parks and gardens management, where clear communication is essential for successful operations and client satisfaction.
Stakeholder Relationship Management Criteria Example:
I have consistently demonstrated my ability to build and maintain effective relationships with a diverse range of internal and external stakeholders. I thrive in situations where ambiguity is prevalent, adapting with ease to ensure successful project outcomes. One experience that exemplifies my expertise in stakeholder relationship management is the Housten Intersection Upgrade project. The Housten intersection Upgrade project was surrounded by major retailers and numerous small businesses. The primary challenge was managing traffic movement between each project stage, particularly due to the project's delivery during both day and night-time shifts with two different teams.
Community notification and engagement were paramount to the project's success. I engaged in daily collaboration with PD&O and the communications team. Together, we provided weekly staging reports that exceeded standard practices. This approach ensured that accurate and timely updates were consistently delivered to both major retailers and small businesses surrounding the project. To facilitate quicker and smoother responses to external queries, I developed and implemented weekly staging plans with a two-week outlook. This initiative significantly increased team communication and awareness.
Concurrent sequencing of electrical and civil works was employed to minimise the impact on the community by effectively managing overlapping worksites. To address community questions and criticisms, I fostered a unified front. I worked closely with the team, demonstrating solidarity and a collaborative approach to overcoming challenges.
Recognising the importance of proactive engagement, I consistently consulted with affected businesses and the community. This approach ensured that we collectively tackled problems and found solutions. I managed mixed work cycles (day and night) meticulously, minimising disruption and maintaining smooth traffic flow through the intersection. Access to businesses, including on-street parking where permitted, was consistently ensured.
Successfully adhering to restrictive and tight timeframes for access closures, including critical locations like McDonald's and the local supermarket, was a key achievement. Mid-project, I addressed and controlled new COVID-19 procedures and restrictions, prioritising the safety and well-being of all project stakeholders. Recognising the project's exposure to the public in a town setting, I presented a professional and structured front.
This approach significantly contributed to a positive public perception and enhanced cooperation. The Intersection Upgrade project not only achieved its project goals but also left a lasting positive impact on the community. This project fostered a cooperative and supportive environment for future projects. The comprehensive stakeholder management strategy I implemented resulted in successful project completion, high community satisfaction, and a strengthened relationship between the project team and stakeholders. Importantly, we received very positive feedback from residents and the business community.
Strong communication and interpersonal skills evidenced by an ability to deal effectively with people at all levels example criteria
In my capacity as Operations Manager, I confronted a significant challenge when a stakeholder expressed dissatisfaction with the level of customer service provided by our optometry practices. This dissatisfaction threatened to strain the business relationship and potentially undermine the trust and reputation we had worked hard to establish. Recognising the situation's urgency, I immediately addressed the stakeholder's concerns and salvaged the relationship. It was imperative to not only resolve the immediate issue but also implement measures to prevent similar occurrences in the future and enhance overall customer satisfaction.
Initiating a meeting with the stakeholder, I prioritised active listening to gain a comprehensive understanding of their grievances. By acknowledging their concerns and demonstrating genuine empathy, I reassured them that their feedback was valued and that steps would be taken to rectify the situation. I swiftly devised a resolution plan that included additional training for staff to improve their customer service skills and the establishment of a dedicated point of contact for the stakeholder to address any future concerns promptly.
The proactive approach to resolving the issue resulted in a strengthened relationship with the stakeholder and a more collaborative partnership. The implementation of additional training significantly enhanced the overall customer service experience across the practices, leading to increased satisfaction among all clients. The stakeholder appreciated the swift and proactive resolution, and the positive outcome not only restored confidence in our services but also fostered a more harmonious and mutually beneficial partnership moving forward. This experience underscored the importance of proactive problem-solving and effective communication in preserving valuable business relationships and ensuring continued success.
Respect – demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times. As a Facilities Manager for Smith Street Mission, I resolved a significant dispute between two staff members. In this scenario, I not only demonstrated interpersonal savvy but also showcased my ability to manage conflict effectively while maintaining the utmost respect for all parties involved. First, I scheduled separate one-on-one meetings with each team member to ensure they felt heard and valued. During these meetings, I actively listened to their perspectives, concerns, and emotions without judgment. My goal was to create a safe space for open dialogue where both individuals could express themselves fully. After gaining a deeper understanding of their viewpoints, I arranged a collaborative meeting with both team members. During this discussion, I facilitated a constructive conversation where each person had an opportunity to share their thoughts and feelings. I encouraged active listening and empathy, ensuring that both parties felt respected and heard throughout the process. Through this collaborative approach, we were able to identify the root causes of the dispute, find common ground, and establish a framework for better communication between team members. By respecting the dignity and perspectives of all individuals involved, we not only resolved the immediate issue but also strengthened the overall team dynamic.
In the same role, I demonstrated respect by proactively managing potential conflicts and effectively communicating with a key stakeholder. My ability to foresee potential miscommunication issues and address them with professionalism contributed to a positive working relationship and project success. Recognising the importance of clear communication with stakeholders, I anticipated conflicting expectations that could arise during a maintenance project. Rather than waiting for problems to escalate, I took the initiative to schedule a meeting with the stakeholder. During this meeting, I practiced active listening, allowing the stakeholder to express their concerns and expectations openly. I made sure to acknowledge their perspective and demonstrate empathy, ensuring they felt valued and respected. Next, I facilitated a discussion among the project team members to align their goals and expectations with those of the stakeholder.
By encouraging open dialogue and collaboration, we were able to clarify misunderstandings, set realistic expectations, and build trust with the stakeholder. This proactive approach not only averted potential conflicts but also established clear communication channels, which were essential for the smooth execution of the project. By showing respect for the stakeholder's viewpoint and actively addressing the issue, we created a positive working environment that fostered trust and cooperation throughout the project's lifecycle. In both examples, I showcased my ability to navigate interpersonal dynamics with respect, effectively manage conflicts, and communicate with empathy and professionalism, ultimately benefiting all stakeholders involved.
High Performance – cultivates innovation, is action oriented, drives results and supports Metro North Health’s vision and purpose to exceed expectations of our patients and stakeholders.
As Facility Manager, in response to the task of keeping stakeholders informed about aged care room upgrades, I recognised the need for an innovative approach to enhance communication and engage potential new clients effectively. Instead of relying on traditional methods, I introduced a new solution. I implemented a weekly group communication email that featured updates from all the team members involved in the project. This innovative approach allowed stakeholders to receive comprehensive and up-to-date information in a consolidated and easily accessible format. By thinking outside the box and embracing digital communication, I demonstrated a commitment to cultivating innovation in our processes.
Being action-oriented is a fundamental aspect of high performance. In this scenario, I did not just identify the need for improved communication; I took swift and decisive action to address it. Recognising that potential new clients needed timely and accurate information about the aged care room upgrades, I initiated the weekly communication email without delay. I collaborated with team members to ensure that the updates were comprehensive, relevant, and valuable to stakeholders. This proactive approach ensured that potential client inquiries could be addressed promptly, thereby supporting the objectives. The improved communication and transparency facilitated by this initiative led to an increase in potential client inquiries. By driving positive results in terms of increased inquiries and stakeholder satisfaction, I demonstrated a commitment to high performance and contributed to the organisation's overarching vision and purpose.
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