Let's cut to the chase - you've done the hard yards in customer service, but when it comes to writing it all down, your mind goes blank. Sound familiar? Here's your go-to list of prompts to dig out those golden achievements lurking in your day-to-day work.
Handling the Tough Stuff
Remember that customer everyone else passed on like a hot potato? What did you do differently?
Got a story about turning a screaming match into a standing ovation?
When did you spot a problem brewing and sort it before it hit the fan?
Tell us about that time you had to deliver bad news but somehow left the customer smiling
Numbers That Count
How many customers do you handle daily? (Chuck that number in)
Spotted any patterns that saved time or money? What were the savings?
Smashed any response time records lately?
Customer satisfaction scores - got any that make you look like a rockstar?
How many complaints did you resolve first go? (Everyone loves a one-hit wonder)
Team Player Moments
Trained any newbies who went on to shine?
Created any cheat sheets that became team bibles?
Fixed any processes that were driving everyone bonkers?
Stepped up during staff shortages? What'd you juggle?
Going the Extra Mile
Remember that customer with the unusual request you somehow made happen?
Got examples of bending (not breaking) the rules to help someone out?
Any times you stayed back to sort something crucial?
When did you spot a gap in service and fill it yourself?
System Superpowers
Mastered any new software faster than a speeding bullet?
Found any shortcuts that saved everyone's bacon?
Fixed any tech gremlins while keeping customers happy?
Created any templates that became office gold?
Crisis Management
Handled any system crashes without breaking a sweat?
Kept things running during those 'everything's-on-fire' moments?
Managed any tricky situations during peak times?
Sorted any delivery disasters that weren't even your fault?
Communication Wins
Simplified any confusing processes for customers?
Wrote any emails that got praised by the higher-ups?
Explained technical stuff in plain English that customers actually got?
Managed any social media responses that turned complaints into compliments?
Product Knowledge
Become the go-to person for any particular product?
Found creative solutions using product features others missed?
Spotted any product issues before they became problems?
Created any resources that helped others understand products better?
Here's how to use these prompts:
Grab a coffee (or tea, we don't judge)
Pick one category that rings a bell
Jot down the first story that pops into your head
Add specific details - numbers, dates, outcomes
Keep it real - authentic stories beat corporate waffle every time
Remember, you're not just logging achievements - you're building your professional story. Each of these moments shows what you bring to the table. So don't hold back on the details that make your experience unique.
Pro tip: Keep a running achievement log on your phone. Trust me, future you will be grateful when it's time to update that resume or pitch for that promotion.
Got any cracker customer service stories? Chuck them in the comments - we'd love to hear them.
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