To write selection criteria examples, use the STAR method (Situation, Task, Action, Result). Describe a relevant situation, outline your tasks, detail the actions you took, and highlight the results. Ensure each example is specific, concise, and directly addresses the criteria. Use clear, measurable outcomes to demonstrate your effectiveness and skills.
Highly developed organisational and time management skills criteria example.
My ability to meet deadlines was evident in my role within the hospitality industry. As part of my responsibilities, I managed communication among staff, the kitchen team, patrons, and representatives. This involved managing orders, addressing inquiries, and facilitating smooth interactions to enhance customer satisfaction. I also managed crucial aspects such as food safety, quality control, and inventory management. One of my key achievements was in predicting customer numbers. By anticipating demand fluctuations, I minimised waste and ensured optimal customer satisfaction.
This was especially crucial in the aftermath of the COVID-19 pandemic, where stringent regulations and reduced capacities necessitated a revaluation of service protocols. Despite the challenges posed by the pandemic, I managed efforts to adapt to the new normal while maintaining operational integrity. As a result, no staff members lost their jobs during the pandemic, and stringent safety measures ensured the well-being of employees and patrons.
Problem Solving Selection Criteria Example
At the Showtime Inn, I encountered a significant challenge when the owner fell ill and could not continue their duties. As a result, I assumed responsibility for managing tasks that the owner previously oversaw. Given their hands-on approach to running the business, which involved outsourcing specific roles, I also needed to oversee a diverse team of staff members and manage their responsibilities. The sudden transition demanded quick thinking to ensure operational continuity and uphold the standards set by the owner. Despite the unexpected nature of the situation, I remained focused and could keep operations running until the business could be sold.
As the Showtime Inn approached its closure, I deliberately decided to prioritise my responsibilities within the establishment rather than seeking alternative employment. This commitment extended to assisting in various capacities, including managing the bottle shop and overseeing stock monitoring. I took charge of finalising accounts, facilitating the return of belongings to representatives, and ceasing agreements in an organised manner. By ensuring that all loose ends were tied up, I facilitated a smooth closure for the Showtime Inn despite the challenges posed by its shutdown.
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Advanced oral and written communication skills, including the preparation of complex written communication, reports, and documentation, with a high level of accuracy and attention to detail.
I resolved a challenging situation where a customer misbehaved towards a staff member. Recognising the seriousness of the matter, I took immediate action to address the conflict and ensure the safety of our team. I approached the customer in question with assertiveness and firmly communicated to the customer that their actions were unacceptable and that they needed to leave the premises immediately. Despite initial resistance from the customer, I enforced our establishment's policies regarding appropriate conduct.
I also escalated the matter to the Owner/Manager, providing them with a detailed account of the incident. To corroborate my account, we reviewed and saved the security footage. I also ensured that appropriate support was extended to the staff member and implemented measures to prevent similar incidents from occurring in the future. This included safety protocols and training for the team with the skills to handle similar situations. This example highlights my ability to use written and verbal communication skills to resolve issues.
Strong interpersonal communications skills and the ability to build and maintain effective relationships at all organisational and stakeholder levels.
Throughout my career, I have developed strong interpersonal communication skills and demonstrated the ability to build and maintain effective relationships at all levels. As a Bar Manager at the Showtime Inn in Cambridge, I interacted with various stakeholders, including customers, staff, suppliers, and management. I established rapport with customers through clear communication, ensuring their needs were met and fostering a favourable dining experience.
I also maintained open lines of communication with staff, providing guidance, feedback, and support to facilitate their professional development. Transitioning to the Food and Beverage Attendant role at Sunnytime Inn, I continue to leverage my interpersonal communication skills to interact with patrons, colleagues, and management. I engage with customers in a friendly and attentive manner, anticipating their needs and building rapport to enhance their overall experience. Additionally, I maintain effective communication with management, keeping them informed of any issues or opportunities for improvement.
Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion.
My extensive experience across various roles in the hospitality and manufacturing industries has developed my ability to work autonomously, employ initiative to find solutions, prioritise tasks, and exercise discretion effectively. As Bar Manager at the Showtime Inn in Cambridge from July 2020 to August 2023, I demonstrated my capability to work independently and manage all bar operations. I handled administrative tasks such as inventory management, financial transactions, and staff scheduling. When faced with challenges, I sought solutions, whether resolving customer complaints, optimising inventory levels, or improving operational efficiency.
Prioritising tasks was crucial in balancing day-to-day operations with long-term strategic goals and ensuring the smooth functioning of the bar while driving business growth. Currently, I work in a fast-paced environment to manage customer orders, anticipate needs, and address any issues that arise during service. Whether as a Food and Beverage Team Leader at Hotel Grand Chancellor Hobart or a Nightclub Bartender at Southbank Group, I have consistently demonstrated my ability to work independently, think on my feet, and make sound decisions.
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COMPETENT KNOWLEDGE OF MICROSOFT OFFICE SUITE, INCLUDING WORD, EXCEL, AND OUTLOOK.
In my role, proficiency with various computer programs and software systems was essential for maintaining efficient operations and delivering exceptional customer service. I have used Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for administrative tasks, data management, communication, and presentation preparation. I’ve also used Salesforce, Citrix, and PTS for customer relationship management, remote access, property management, and various Point of Sale (POS) Systems to process transactions and manage inventory in retail and hospitality settings. Additionally, I’ve used many booking and accommodation systems for hotels.
Relevant qualification in an administrative or business management field or relevant work experience.
As an experienced manager, I have had significant exposure to administration and business management. As bar manager at the Horseshoe Inn, I gained valuable administrative experience in addition to my primary responsibilities in managing bar operations. One of my critical administrative responsibilities was managing inventory and stock control. This involved maintaining accurate records of stock levels, tracking inventory movements, and placing orders with suppliers to replenish stock as needed.
I oversaw bar staff recruitment, training, and supervision, ensuring that the team was adequately staffed to meet customer demand while adhering to budgetary constraints. I also developed and implemented staff schedules, considering factors such as peak business hours and employee availability to optimise staffing levels and productivity. Additionally, I completed other administrative tasks such as managing reservations, coordinating special events and liaising with suppliers.
Ability to travel intrastate as required. (Preferably on a quarterly basis)
I confirm my ability to travel intrastate as needed.
Finance knowledge.
As a Bar Manager, I handled financial transactions and maintained financial records. This included processing payments, reconciling cash registers, and preparing financial reports for management review. Through attention to detail and adherence to financial procedures, I contributed to the financial stability and accountability of the bar operations. As a result of this experience, I can analyse account information, recommend financial actions, summarise financial statuses and audit documents, reconcile financial discrepancies, and maintain financial security. I also offer a basic knowledge of business statistics, finance principles, financial compliance, auditing, and assurance.
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