Experience in a technical environment (Administration Officer Application)
My role at LP demonstrates my experience in a technical environment. Along with the MS Office Suite, I used ‘Harmony’ account software, the company ‘intranet’ program and the internet to complete my role. I’m also PBX communication system competent and have experience with EDI. Other technology expertise includes printers, faxes, scanners, switchboards and various computers and programs. I pick up new programs quickly. For example, I taught myself ‘Harmony’ which was our accounting program for debtors, creditors, mapping and stock control within a few days of starting my position through accessing it’s help function and watching others perform their roles.
As the Administration Manager, I acted as ‘first point of contact’ for any technical issues. When faced with an issue I gathered as much information about the issue as possible, prior to coming up with potential solutions. For example, if a problem was identified with the printer, I would check for paper jams, check the screen for troubleshooting tips, make sure the cartridge was installed properly and gather information from the person who identified the problem as to the specifics. If I was unable to resolve the issue, I would contact technical support who provided troubleshooting via the phone, prior to contacting a technician to come on site potentially saving the company money in call out fees.
Evidence of computer literacy working in an operational environment (Administration Application)
I have a high degree of technical computer knowledge, demonstrated by a Master of Information Systems degree obtained through SEQ University. I have an excellent understanding of the MS Office Suite and can use Word, Excel, PowerPoint and Outlook. Further, I have an excellent understanding of the internal computer system currently used by Big Boy Services and use ‘Objective’ on a daily basis to record and track mailing packages. I have an excellent understanding of the technological office equipment also used as part of the role, such as scanners, printers and fax machines and can troubleshoot issues with both the computer systems and this office equipment with minimal assistance. I also understand where I can find help to resolve technical difficulties and can follow instructions to make minor repairs and alternations to systems as necessary.
Well-developed skills in the use of HBCIS, Smart Referrals and Microsoft Office applications.
I am confident that I can use my past experience to rapidly gain an understanding of your applications. Throughout my career, I've had the opportunity to work with a variety of computer programs tailored to different tasks. Microsoft programs have been an integral part of this, particularly Outlook for managing emails efficiently. I’ve also used MYOB for accounting purposes, streamlining financial transactions, and reporting. With regards to administrative tasks, PRODA (Access My Aged Care Portal) became essential, facilitating access to vital information for elderly care.
Additionally, Divipay was used in tracking credit card transactions of employees, ensuring accuracy in financial records. Within the organisation, I've managed multiple in-house programs tailored to our specific needs. Greentree, our ERP system, offered comprehensive solutions for optimising workflows and resource allocation and TMS, our payroll system, for the management of employee compensation. I’ve also used Bar Tender and DMS. I've always embraced the opportunity to learn new programs, with a willingness to embrace new technologies.
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